Refund & Cancellation Policy

1. Cancelling a monthly plan

1.1. You can cancel a monthly plan after the minimum term by giving 30 days’ written notice to hello@vantaloop.example.

1.2. Services continue until the end of the notice period, and the final invoice covers that period only.

2. Cancelling before work starts

2.1. If you cancel before we start work on a new order, we refund the full amount paid, less payment gateway charges.

3. Fixed-price projects

3.1. For audits, websites and other fixed-price projects:

• before work starts — full refund;
• after work starts — refund of the unused portion, based on completed milestones;
• after delivery — no refund, but we will fix any issues within the agreed scope.

4. Advertising spend

4.1. Ad spend is paid directly to Google, Meta or other platforms and is not refundable by us.

5. How refunds are paid

5.1. Approved refunds are paid to the original payment method within 7–10 working days.

5.2. GST is refunded or adjusted through a credit note, as required by law.